SHIPPING & RETURNS

SHIPPING 

ORDERS ARE USUALLY SHIPPED WITHIN 2 BUSINESS DAYS OF BEING PLACED, BUT SOMETIMES LONGER IF THERE IS AN ISSUE OR A HIGH VOLUME OF SALES. FEEL FREE TO CONTACT US AT SUPPORT@GBEARENTERPRISES.COM TO CHECK ON THE STATUS OF YOUR ORDER. 

 

WE SHIP ALL ORDERS IN THE SAME ORDER THEY ENTERED OUR SYSTEM.

 

YOU'LL GET AN EMAIL FROM US WITH YOUR TRACKING NUMBER AS SOON AS IT SHIPS. 

 

IF YOU ORDERED A PRE-ORDER,  PRE-ORDER BUNDLE OR ANY ADDITIONAL ITEM WITH A PRE ORDER, YOUR ENTIRE ORDER WILL BE SHIPPED TO ARRIVE AS CLOSE TO THE STREET RELEASE DATE LISTED IN THE PRODUCT DESCRIPTION. WE CANNOT GUARANTEE THE ARRIVAL DATE OF YOUR PRE-ORDER ITEM, BUT ALWAYS AIM TO HAVE IT ARRIVE AS CLOSE TO THE STREET RELEASE DATE AS POSSIBLE.

 

INTERNATIONAL CUSTOMS: 

 

PLEASE NOTE: INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND CUSTOMS FEES AT POINT OF DELIVERY.

 

ALTHOUGH CHARGES ARE NOT ALWAYS INCURRED, ASSESSMENT OF DUTIES AND TAXES ARE BASED ON THE VALUE OF THE ORDER AND THE TAX-FREE THRESHOLD, IF IT EXISTS, FOR GOODS IMPORTED INTO THE DESTINATION COUNTRY.  BECAUSE THE RULES AND STANDARDS VARY SO MUCH FROM COUNTRY-TO-COUNTRY, IT IS BEST TO CONTACT LOCAL CUSTOMS OFFICE IF YOU HAVE ANY FURTHER QUESTIONS SPECIFIC TO CUSTOM FEES.

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RETURNS

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE GARETTMARTYN.COM WEBSITE FOR REFUND WITHIN THIRTY (30) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

UNDERWEAR IS FINAL SALE.  WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED UNDERWEAR ITEMS.

TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) OR CONTACT CUSTOMER SERVICE AT SUPPORT@GBEARENTERPRISES.COM FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS.

YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY. IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) DAYS AFTER RECEIVING THE DELIVERY. PLEASE KEEP ALL PACKAGING INCLUDING SHIPPING BOX FOR PHOTOS AND PROOF FOR CLAIM.

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GIFTS

IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’LL RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.

 

IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER AND HE OR SHE WILL FIND OUT ABOUT YOUR RETURN.

 

SHIPPING

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:

 

PRINTFUL

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YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

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DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

 

IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

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EXCHANGES

UNFORTUNATELY, AT THIS TIME, GARETT MARTYN DOES NOT ACCEPT EXCHANGES. IF YOU WOULD PREFER ANOTHER ITEM, JUST RETURN THE UNWANTED MERCH FOR A REFUND AND PLACE A NEW ORDER ONLINE VIA THE GARETTMARTYN.COM WEBSITE.

 

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SUPPORT@GBEARENTERPRISES.COM AND SEND YOUR ITEM TO:

 

PRINTFUL

ATTN: RETURNS